{"id":10550,"date":"2024-01-18T13:07:37","date_gmt":"2024-01-18T12:07:37","guid":{"rendered":"https:\/\/case-ciphix.mpbr.dev\/case\/optimal-customer-experience\/"},"modified":"2025-02-18T23:01:17","modified_gmt":"2025-02-18T22:01:17","slug":"optimal-customer-experience","status":"publish","type":"case","link":"https:\/\/case-ciphix.mpbr.dev\/en\/case\/optimal-customer-experience\/","title":{"rendered":"Optimal customer experience"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;4153&#8243; bg_position=&#8221;center center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;200&#8243; bottom_padding=&#8221;50&#8243; top_padding_tablet=&#8221;140&#8243; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;hero__metVideo&#8221; enable_gradient=&#8221;true&#8221; color_overlay=&#8221;rgba(255,255,255,0.01)&#8221; color_overlay_2=&#8221;#2d3668&#8243; overlay_strength=&#8221;0.8&#8243; gradient_direction=&#8221;left_t_to_right_b&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;3\/4&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h1|font_size:60px|text_align:left|color:%23ffffff|line_height:100%25&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_column_text el_class=&#8221;page__intro&#8221;]Optimising customer experience when delivering medical devices for complex issues[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; top_margin_tablet=&#8221;40&#8243; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; 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overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Helping the customer faster and better&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;7\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Putting the customer first and delivering the best medical devices. That is the main priority of MediReva, a Dutch supplier of medical devices <\/span><span style=\"font-weight: 400;\">and grooming materials. The organization wanted to keep its existing ERP system while improving the customer experience and better complying with laws and regulations. Together with Ciphix, they built MoZa\u00efeK,&#8217; a back-office application based on Mendix low-code. The application allows them to help clients faster and give more attention to clients with complex issues. In addition, MediReva is now more compliant with laws and regulations which helps them in their contact with health insurers. <\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text el_class=&#8221;case__usps&#8221;]\n<ul>\n<li><strong>Existing ERP system was getting in the way of innovation<\/strong><br \/>\nLots of customization limited agility<\/li>\n<li><strong>Switch to agile mindset<\/strong><br \/>\nUtility and need for change requires persuasion<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;4150&#8243; bg_position=&#8221;center center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; bottom_margin=&#8221;-100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; zindex=&#8221;30&#8243; overflow=&#8221;visible&#8221; class=&#8221;block__backgroundHalf block__backgroundHalf&#8211;left&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; bottom_margin=&#8221;200&#8243; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_custom_heading text=&#8221;ERP with flexible shell&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<span style=\"font-weight: 400;\">MediReva is originally a family business, specializing in the supply of medical devices throughout the Netherlands. It is headquartered in Maastricht and employs about 600 people. To ensure that the processes in the organization run as efficiently as possible, MediReva has been using an ERP system for years. In it, current customer data are linked to logistics and inventory data. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In order to comply with changing laws and regulations surrounding the care process, there was a lot of ongoing development on that system over time. As a result, it became increasingly difficult to switch to a new version. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, a situation arose in which the organization could no longer properly oversee how new changes to the system would affect its functioning. MediReva&#8217;s rapid growth in both clients and employees also meant that it no longer met current needs. <\/span><\/p>\n<p><b>Continue to use existing ERP system<br \/>\n<\/b><span style=\"font-weight: 400;\">That&#8217;s what MediReva wanted to do something about because it was essential to them customers<\/span> <span style=\"font-weight: 400;\">continue to provide the best tools now and in the future. They decided to continue using the existing ERP system and build a low-code application around it for the healthcare process. They started looking for a partner who could support them in this. After a careful selection process, MediReva chose Ciphix. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Linda Ramaekers, process manager at MediReva: &#8220;During the selection process, with other parties I often had the idea that they would build what I asked for. With Ciphix, I was the only party that had the idea that they were going to build what I needed. Because they listened carefully, thought along with us and asked critical questions, we were convinced that they were best able to make the translation to what we really needed in this extensive digital transformation project. In addition, we simply had a very good click.&#8221;<\/span>[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;20&#8243;][vc_custom_heading text=&#8221;More on this sector:&#8221; font_container=&#8221;tag:h3|font_size:16px|text_align:left|line_height:1&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]\n\n\n\n\t\n\t<div class=\"dienstenCards\">\n\t\n\t\t\n          <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/service\/care\/\" class=\"dienstenCard__wrapper block__glass block__glass--right\">\n <div>\n  <p class=\"dienstenCard__title\">Healthcare\n <\/div>\n<\/a>\n\t\t \n\t\n\t<\/div>\n\t\n\t\n\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#ffffff&#8221; scene_position=&#8221;center&#8221; 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phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;10\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; left_padding_desktop=&#8221;50&#8243; right_padding_desktop=&#8221;50&#8243; left_padding_tablet=&#8221;0&#8243; right_padding_tablet=&#8221;0&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Good explanation crucial in implementation&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23384185&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<span style=\"font-weight: 400;\">During design thinking sessions, we then first determined what needed to be built. The central question was: will this solution really solve the organization&#8217;s problems? <\/span><\/p>\n<p><b><\/b><span style=\"font-weight: 400;\">Subsequently, the implementation of &#8216;MoZa\u00efeK&#8217; proved to be quite challenging at times. The organization had to get used to the agile method in which the application was further improved in small steps. With the help of Ciphix, the managers of MediReva therefore always explained as well as possible what was being built and why. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In June 2020, the first version of &#8220;MoZa\u00efeK&#8221; was delivered. Five more major releases were delivered in the two years that followed. &#8216;MoZa\u00efeK&#8217; now streamlines healthcare processes at MediReva and is also the basis for the MediRevanet, the system that professionals in the hospitals work with. The existing ERP system remains in use for the logistics processes, but is now easy to convert to a new version. <\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; left_padding_desktop=&#8221;50&#8243; right_padding_desktop=&#8221;50&#8243; left_padding_tablet=&#8221;0&#8243; right_padding_tablet=&#8221;0&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_blank&#8221; overflow=&#8221;visible&#8221; el_class=&#8221;card__downloadItem case__downloadItem&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; column_link=&#8221;\/wp-content\/uploads\/Bizzomate-Whitepaper_DigitaliseringZorglogistiek-3.pdf&#8221; gradient_type=&#8221;default&#8221;][vc_column_text el_class=&#8221;downloadItem__text&#8221;]Whitepaper (in Dutch)<\/p>\n<p><strong>Digitising Healthcare Logistics<\/strong><\/p>\n<p>Download[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; translate_y=&#8221;100&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; class=&#8221;block__videoBanner&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; font_color=&#8221;#384185&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text el_class=&#8221;block__title&#8221;]\n<h2 style=\"text-align: center;\">This is how we work<\/h2>\n[\/vc_column_text][nectar_video_lightbox link_style=&#8221;play_button_2&#8243; nectar_play_button_color=&#8221;Extra-Color-1&#8243; image_url=&#8221;4070&#8243; hover_effect=&#8221;zoom_button&#8221; box_shadow=&#8221;none&#8221; border_radius=&#8221;20px&#8221; play_button_size=&#8221;default&#8221; video_url=&#8221;https:\/\/youtu.be\/Ma9pj_LnQzQ?si=lUJjwbYqARZ2dgyV&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; 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gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]<!- View not found ->[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; bottom_margin=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;element__circle&#8211;centerTop backgroundElement&#8211;right&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Better compliance and greater insight into customer data&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; top_padding=&#8221;20&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;7\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Working with &#8216;<\/span><span style=\"font-weight: 400;\">&#8216;MoZa\u00efeK&#8217; provides MediReva with several important benefits. The application makes it easier for employees to enter intake interviews according to applicable laws and regulations. Sometimes this means an extra action, but because employees know why it is necessary, it is not a problem. <\/span><\/p>\n<p><b><\/b><span style=\"font-weight: 400;\">In addition, customer service representatives now have more insight into the customer&#8217;s situation. For example, they can now see whether a customer has called before and which medical devices have been ordered by them in the past. This puts the customer more at the center of the care process and helps them get the right resources faster. <\/span><\/p>\n<p><b>More room for clients with complex issues<br \/>\n<\/b><span style=\"font-weight: 400;\">In addition, clients with <\/span><span style=\"font-weight: 400;\">&#8216;<\/span><span style=\"font-weight: 400;\">MoZa\u00efeK&#8217; will soon be ordering sixty to seventy percent of medical devices directly through the site without the need for another customer service representative. This will create extra space for customers who need more attention due to their complex problems or because they are already elderly and like having someone on the line. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because a large portion of applications will be handled entirely online in the future, nurses will then have more time for these clients. Based on their specialist knowledge, they will be better able to help these people. This is expected to result not only in more satisfied customers, but also in more satisfied employees who are happy to be able to use their knowledge for people who really need it. <\/span><\/p>\n<p><b>Suggestions for the best medical devices<br \/>\n<\/b><span style=\"font-weight: 400;\">In the future, the functionality of &#8216;MoZa\u00efeK will be further expanded. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because all customer data is now collected automatically, in the future MoZa\u00efeK will also show suggestions of medical devices previously used in a similar situation to customer service agents, making it even easier for them to give the best possible advice to customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Marc Gelissen of Ciphix: &#8220;MediReva was working with the agile method for the first time. Especially in the beginning, that meant we sometimes had to work with them on managing expectations among employees. In the end, it was all worth it and with MoZa\u00efeK&#8217; we have delivered a future-oriented application where MediReva can do what they want most: put the customer first and provide them with the best possible medical devices.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Linda Ramaekers: &#8220;We are very satisfied with our choice of Ciphix. The way they work and know how to ask the right questions really helped us during this process. In every phase of the project they also knew how to use the right developers with exactly the expertise we needed at that moment. If the project was not going so well for a while, we could simply say so. This extensive digital transformation project with Ciphix has therefore been a complete success as far as we are concerned.&#8221;<\/span>[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;20&#8243;][vc_custom_heading text=&#8221;Related services&#8221; font_container=&#8221;tag:h3|font_size:16px|text_align:left|line_height:1&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]\n\n\n\n\t\n\t<div class=\"dienstenCards\">\n\t\n\t\t\n          <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/service\/service-design\/\" class=\"dienstenCard__wrapper block__glass block__glass--right\">\n <div>\n  <p class=\"dienstenCard__title\">Service Design\n <\/div>\n<\/a>\n\t\t \n\t\n\t<\/div>\n\t\n\t\n\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; 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el_class=&#8221;case__usps&#8221;]\n<ul>\n<li><strong>Improved compliancy<\/strong><br \/>\nEasier to record intake interviews according to standards legislation<\/li>\n<li><strong>Customer is central to care process<\/strong><br \/>\nMore insight into customer data provides background on help request and puts it at the center of care process<\/li>\n<li><strong>Intermediate step no longer needed<\/strong><br \/>\nApp enables independent medical device ordering in majority of cases<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; 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bottom_padding_desktop=&#8221;50&#8243; left_padding_desktop=&#8221;100&#8243; right_padding_desktop=&#8221;100&#8243; top_padding_tablet=&#8221;30&#8243; bottom_padding_tablet=&#8221;30&#8243; left_padding_tablet=&#8221;30&#8243; right_padding_tablet=&#8221;30&#8243; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;left&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; background_image=&#8221;8439&#8243; background_image_position=&#8221;center center&#8221; background_image_stacking=&#8221;default&#8221; enable_bg_scale=&#8221;true&#8221; background_image_loading=&#8221;default&#8221; column_backdrop_filter=&#8221;none&#8221; font_color=&#8221;#ffffff&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;20px&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; el_class=&#8221;flowchart__wrapper&#8221; color_overlay=&#8221;#2d3668&#8243; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.5&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;advanced&#8221; gradient_type=&#8221;default&#8221;][vc_column_text]\n<h2 style=\"text-align: left;\">Challenge us!<\/h2>\n<p style=\"text-align: left; max-width: 500px;\">Looking for a partner who understands your organisation and translates it into digital solutions with results?<\/p>\n[\/vc_column_text][nectar_btn size=&#8221;small&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; icon_family=&#8221;none&#8221; el_class=&#8221;button&#8211;primary button&#8211;regular&#8221; text=&#8221;Get in touch&#8221; url=&#8221;\/en\/contact&#8221;][vc_raw_html]PGRpdiBjbGFzcz0iY3RhQmFubmVyX19pY29uQm94Ij4KIDxwIGNsYXNzPSJpY29uX19jYWxsIj5EaXNjb3ZlcjwvcD4KIDxwIGNsYXNzPSJpY29uX19kaXZlIj5EZWZpbmU8L3A+CiA8cCBjbGFzcz0iaWNvbl9fcHJvcG9zYWwiPkRlc2lnbjwvcD4KIDxwIGNsYXNzPSJpY29uX19yb2NrZXQiPkRvPC9wPgo8L2Rpdj4=[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; bottom_padding=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;flowchart__wrapper backgroundElement&#8211;left&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2>Be inspired by real-life examples<\/h2>\n[\/vc_column_text][vc_column_text]\n\n\n<div id=\"wpv-view-layout-829-TCPID10550\" class=\"js-wpv-view-layout js-wpv-layout-responsive js-wpv-view-layout-829-TCPID10550\" data-viewnumber=\"829-TCPID10550\" 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data-permalink=\"\/en\/wp-json\/wp\/v2\/case\/10550?wpv_view_count=829-TCPID10550\">\n\n\n<div class=\"casequoteSlider__container\">\n \n \n  \n  <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/case\/digital-and-transparent-income-schemes\/\" class=\"slide__case slide__large\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__content\">\n   \n    <p class=\"slide__subtitle\">Gemeente Rotterdam\n   \n   <h3 class=\"slide__title\">\n    Digital and transparent income schemes\n   <\/h3>\n   <p class=\"slide__text\" style=\"margin-bottom: 10px;\">\n    How Rotterdam, Ciphix and Avola made the assistance process more transparent, efficient and user-friendly.\n   <\/p>\n   <span class=\"nectar-button button--primary button--regular\">\n   View case\n  <\/span>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/case-ciphix.mpbr.dev\/wp-content\/uploads\/pexels-nelis-3243763-500x1000.jpg\" alt=\"Digital and transparent income schemes\">\n <\/div>\n<\/a>\n  \n  \n \n  \n  <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/case\/medical-acceptance-3\/\" class=\"slide__case slide__large\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__content\">\n   \n    <p class=\"slide__subtitle\">Gemeente Rotterdam\n   \n   <h3 class=\"slide__title\">\n    Advisory module\n   <\/h3>\n   <p class=\"slide__text\" style=\"margin-bottom: 10px;\">\n    How Rotterdam, Ciphix and Avola made the assistance process more transparent, efficient and user-friendly.\n   <\/p>\n   <span class=\"nectar-button button--primary button--regular\">\n   View case\n  <\/span>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/case-ciphix.mpbr.dev\/wp-content\/uploads\/Maritieme-maakindustrie-Rotterdam-500x859.jpg\" alt=\"Advisory module\">\n <\/div>\n<\/a>\n  \n  \n \n  \n  <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/case\/work-schedule-disruptions\/\" class=\"slide__case slide__large\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__content\">\n   \n    <p class=\"slide__subtitle\">Vitalis\n   \n   <h3 class=\"slide__title\">\n    Work schedule disruptions\n   <\/h3>\n   <p class=\"slide__text\" style=\"margin-bottom: 10px;\">\n    Efficiency in Healthcare: How Vitalis uses RPA & AI to overcome workforce challenges\n   <\/p>\n   <span class=\"nectar-button button--primary button--regular\">\n   View case\n  <\/span>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/case-ciphix.mpbr.dev\/wp-content\/uploads\/pexels-matthiaszomer-339620-500x1000.jpg\" alt=\"Work schedule disruptions\">\n <\/div>\n<\/a>\n  \n  \n \n  \n  <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/case\/ai-driven-job-management\/\" class=\"slide__case slide__large\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__content\">\n   \n    <p class=\"slide__subtitle\">HeadFirst Group\n   \n   <h3 class=\"slide__title\">\n    AI-driven job management\n   <\/h3>\n   <p class=\"slide__text\" style=\"margin-bottom: 10px;\">\n    Developing a digital assistant that automates the entire job posting process.\n   <\/p>\n   <span class=\"nectar-button button--primary button--regular\">\n   View case\n  <\/span>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/case-ciphix.mpbr.dev\/wp-content\/uploads\/HFG-afbeelding-16-uai-2160x1215-1-500x1000.jpg\" alt=\"AI-driven job management\">\n <\/div>\n<\/a>\n  \n  \n \n  \n  <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/case\/automated-invoices-with-rpa\/\" class=\"slide__case slide__large\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__content\">\n   \n    <p class=\"slide__subtitle\">Marel\n   \n   <h3 class=\"slide__title\">\n    Automated invoices with RPA\n   <\/h3>\n   <p class=\"slide__text\" style=\"margin-bottom: 10px;\">\n    Automate repetitive tasks in rule-based invoice processing workflow\n   <\/p>\n   <span class=\"nectar-button button--primary button--regular\">\n   View case\n  <\/span>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/case-ciphix.mpbr.dev\/wp-content\/uploads\/robobatcher_fillet_gripper_packing-500x1000.jpg\" alt=\"Automated invoices with RPA\">\n <\/div>\n<\/a>\n  \n  \n \n  \n  <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/case\/optimization-of-care\/\" class=\"slide__case slide__large\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__content\">\n   \n    <p class=\"slide__subtitle\">Mental Care Group\n   \n   <h3 class=\"slide__title\">\n    Optimisation of care\n   <\/h3>\n   <p class=\"slide__text\" style=\"margin-bottom: 10px;\">\n    Ciphix supports Mental Care Group in making care more accessible, efficient and forward-looking\n   <\/p>\n   <span class=\"nectar-button button--primary button--regular\">\n   View case\n  <\/span>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/case-ciphix.mpbr.dev\/wp-content\/uploads\/3-500x1000.jpg\" alt=\"Optimisation of care\">\n <\/div>\n<\/a>\n  \n  \n \n  \n  <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/case\/rpa-for-better-efficiency\/\" class=\"slide__case slide__large\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__content\">\n   \n    <p class=\"slide__subtitle\">Vattenfall\n   \n   <h3 class=\"slide__title\">\n    RPA for better efficiency\n   <\/h3>\n   <p class=\"slide__text\" style=\"margin-bottom: 10px;\">\n    Vattenfall uses RPA for operational efficiency and supports mission of fossil-free lifestyle\n   <\/p>\n   <span class=\"nectar-button button--primary button--regular\">\n   View case\n  <\/span>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/case-ciphix.mpbr.dev\/wp-content\/uploads\/Vattenfall-500x778.jpeg\" alt=\"RPA for better efficiency\">\n <\/div>\n<\/a>\n  \n  \n \n  \n  <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/case\/improved-pricing-process\/\" class=\"slide__case slide__large\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__content\">\n   \n    <p class=\"slide__subtitle\">Carglass Belgi\u00eb\n   \n   <h3 class=\"slide__title\">\n    Improved pricing process\n   <\/h3>\n   <p class=\"slide__text\" style=\"margin-bottom: 10px;\">\n    Disconnect pricing system in Avola Rule Engine increases accuracy and flexibility\n   <\/p>\n   <span class=\"nectar-button button--primary button--regular\">\n   View case\n  <\/span>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/case-ciphix.mpbr.dev\/wp-content\/uploads\/Carglass-500x1000.jpg\" alt=\"Improved pricing process\">\n <\/div>\n<\/a>\n  \n  \n \n  \n  <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/case\/getting-the-customer-on-board\/\" class=\"slide__case slide__large\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__content\">\n   \n    <p class=\"slide__subtitle\">Royal IHC\n   \n   <h3 class=\"slide__title\">\n    Getting the customer on board\n   <\/h3>\n   <p class=\"slide__text\" style=\"margin-bottom: 10px;\">\n    Ciphix driving strategic digitisation program at Royal IHC for greater efficiency and innovation\n   <\/p>\n   <span class=\"nectar-button button--primary button--regular\">\n   View case\n  <\/span>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/case-ciphix.mpbr.dev\/wp-content\/uploads\/Seacon-1.jpeg\" alt=\"Getting the customer on board\">\n <\/div>\n<\/a>\n  \n  \n \n  \n  <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/case\/efficient-factory-inspection\/\" class=\"slide__case slide__large\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__content\">\n   \n    <p class=\"slide__subtitle\">Sitech Services\n   \n   <h3 class=\"slide__title\">\n    Efficient factory inspection\n   <\/h3>\n   <p class=\"slide__text\" style=\"margin-bottom: 10px;\">\n    Application speeds up work processes and provides real-time visibility into inspection status and progress\n   <\/p>\n   <span class=\"nectar-button button--primary button--regular\">\n   View case\n  <\/span>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/case-ciphix.mpbr.dev\/wp-content\/uploads\/sitech_corporate_2018_03-1024x682-1-500x682.jpg\" alt=\"Efficient factory inspection\">\n <\/div>\n<\/a>\n  \n  \n \n  \n  <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/case\/streamlining-processes\/\" class=\"slide__case slide__large\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__content\">\n   \n    <p class=\"slide__subtitle\">Mourik\n   \n   <h3 class=\"slide__title\">\n    Streamlining processes\n   <\/h3>\n   <p class=\"slide__text\" style=\"margin-bottom: 10px;\">\n    Digitisation path helps increase data insight and reduce administrative burden\n   <\/p>\n   <span class=\"nectar-button button--primary button--regular\">\n   View case\n  <\/span>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/case-ciphix.mpbr.dev\/wp-content\/uploads\/Mourik-500x1000.jpg\" alt=\"Streamlining processes\">\n <\/div>\n<\/a>\n  \n  \n \n  \n  <a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/case\/streamlining-processes-2\/\" class=\"slide__case slide__large\">\n <div class=\"slide__wrapper\">\n  <div class=\"slide__content\">\n   \n    <p class=\"slide__subtitle\">Milieu Service Nederland\n   \n   <h3 class=\"slide__title\">\n    Future-proof business operations\n   <\/h3>\n   <p class=\"slide__text\" style=\"margin-bottom: 10px;\">\n    Milieu Service Nederland lays foundation for future-proof business operations with low-code apps\n   <\/p>\n   <span class=\"nectar-button button--primary button--regular\">\n   View case\n  <\/span>\n  <\/div>\n <\/div>\n <div class=\"slide__background\">\n  <img decoding=\"async\" src=\"https:\/\/case-ciphix.mpbr.dev\/wp-content\/uploads\/IMG_0410-500x1000.jpg\" alt=\"Future-proof business operations\">\n <\/div>\n<\/a>\n  \n  \n \n \n<\/div>\n\n\n<\/div>[\/vc_column_text][vc_column_text el_class=&#8221;row__calltoaction row__calltoaction&#8211;green&#8221;]<a href=\"https:\/\/case-ciphix.mpbr.dev\/en\/cases\/\">All customer stories<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; bottom_padding=&#8221;100&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;flowchart__wrapper&#8221; overlay_strength=&#8221;0.3&#8243; 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